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Customer Experience Representative at Accenture - ApplyBlast

Customer Experience Representative

Accenture

4 days ago

3.9 on Glassdoor

Dunedin, Otago, New Zealand

Onsite

Full Time

Junior

0 applicants

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About this role

As a Customer Experience Representative, you will be one of the first voices our customers hear on their way to recovery, taking inbound calls from clients and providers. The role involves completing a thorough induction and training programme that blends classroom learning with hands-on experience, ensuring you are supported every step of the way. You will have opportunities to continually grow and develop your skills, including training to support clients via emails and live chat, as well as assisting business levy customers.

Responsibilities

Manage high-volume inbound customer calls and live chat interactions
Support client recovery through empathetic and sensitive discussions
Complete induction and training programs to assist business levy customers

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

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Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.