Customer Experience Specialist – Bilingual (Fluent in German & English) | Cairo, Egypt

Agoda(1 month ago)

Cairo, EgyptOnsiteFull TimeJunior$47,610 - $64,356 (estimated)Customer Support

About this role

A Customer Experience Specialist at Agoda (Cairo) provides multilingual support (German and English) to guests and partners across Agoda’s products, contributing to a global, data-driven customer support operation. The role focuses on delivering excellent service, safeguarding customer data, and growing product expertise while working within a collaborative team. It offers training, exposure to multiple product lines, and opportunities for career development in a 24/7 support environment.

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Required Skills

Problem Solving
Communication
Customer Support
Phone Support
Email Support
Chat Support
High Volume
Ownership
Booking Issues
KPI Achievement

+7 more

About Agoda

careersatagoda.com

Agoda is a global online travel booking platform headquartered in Singapore that helps travelers find and book hotels, vacation rentals, flights, and activities. Founded in 2005 and now part of Booking Holdings, Agoda is known for its deep inventory—especially across Asia—competitive pricing, and localized websites and mobile apps. The company emphasizes technology-driven search, personalization, and revenue-management tools while partnering directly with hotels and property owners to manage distribution and promotions. Millions of travelers use Agoda for regional coverage, frequent deals, loyalty benefits, and 24/7 customer support.