Customer Experience Specialist – Bilingual (Fluent in Italian & English) | Cairo, Egypt
Agoda(1 month ago)
About this role
A Customer Experience Specialist in Cairo supporting Italian and English speakers, joining Agoda’s global Customer Support team to help travelers and partners. The role offers exposure to a fast-learning, data-driven environment and opportunities to develop product knowledge and customer-facing skills. It supports a 24/7 operation and contributes to overall customer satisfaction and business performance.
Required Skills
- English
- Italian
- Customer Service
- Phone Support
- Email Support
- Chat Support
- Problem Solving
- Communication
- Multicultural Support
- High-Volume Support
+9 more
About Agoda
careersatagoda.comAgoda is a global online travel booking platform headquartered in Singapore that helps travelers find and book hotels, vacation rentals, flights, and activities. Founded in 2005 and now part of Booking Holdings, Agoda is known for its deep inventory—especially across Asia—competitive pricing, and localized websites and mobile apps. The company emphasizes technology-driven search, personalization, and revenue-management tools while partnering directly with hotels and property owners to manage distribution and promotions. Millions of travelers use Agoda for regional coverage, frequent deals, loyalty benefits, and 24/7 customer support.
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