Customer Experience Specialist – Bilingual (Fluent in Russian & English) | Cairo, Egypt

Agoda(1 month ago)

Cairo, EgyptOnsiteFull TimeJunior$47,493 - $64,239 (estimated)Customer Support

About this role

A Customer Experience Specialist at Agoda in Cairo supports Russian- and English-speaking customers and partners, helping to resolve booking and travel-related issues. The role is part of Agoda’s Customer Support team and contributes to a data-driven, global operation that focuses on improving customer experience and business performance. The position offers exposure to multiple product lines and development opportunities within a fast-learning environment.

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Required Skills

Russian
English
Phone Support
Email Support
Chat Support
Problem Solving
Communication
Ownership
Booking Support
Customer Satisfaction

+7 more

About Agoda

careersatagoda.com

Agoda is a global online travel booking platform headquartered in Singapore that helps travelers find and book hotels, vacation rentals, flights, and activities. Founded in 2005 and now part of Booking Holdings, Agoda is known for its deep inventory—especially across Asia—competitive pricing, and localized websites and mobile apps. The company emphasizes technology-driven search, personalization, and revenue-management tools while partnering directly with hotels and property owners to manage distribution and promotions. Millions of travelers use Agoda for regional coverage, frequent deals, loyalty benefits, and 24/7 customer support.