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Customer Experience Specialist - German at Quince - ApplyBlast

Customer Experience Specialist - German

Quince

7 hours ago

3.3 on Glassdoor

Barcelona, Catalonia, Spain

Hybrid

Full Time

Medior

0 applicants

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About this role

The Customer Experience Specialist - German role involves delivering high-quality customer service across multiple channels, including phone, chat, email, and social media, to resolve issues and build customer loyalty. This hybrid position is based in Barcelona, Spain, requiring bilingual proficiency in German and English along with a minimum of two years of customer service experience. The role offers opportunities for growth in specialization, leadership, and training within a fast-paced, mission-driven e-commerce environment.

Responsibilities

Deliver high-quality customer service across phone, chat, email, and social channels
Resolve customer issues with empathy and turn challenges into positive experiences
Share insights and recurring patterns to help improve the customer experience

Skills

About Quince

quince.com

Headquarters

San Francisco, California, United States

Company Size

51-200 employees

Founded

2018

View Profile

Quince is a direct-to-consumer brand that offers high-quality wardrobe and home essentials at radically low prices. They source premium materials—Mongolian cashmere, Italian leather, Turkish cotton and washable silk—and sell apparel, footwear, home textiles and leather goods with no middleman markup. Quince emphasizes classic design, durable construction and transparent pricing to make luxury basics accessible to more people. The brand targets value-conscious shoppers who want elevated essentials without premium retail markups.