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Customer Service Team Manager - German bilingual at Quince - ApplyBlast

Customer Service Team Manager - German bilingual

Quince

19 hours ago

3.3 on Glassdoor

Barcelona, Catalonia, Spain

Hybrid

Full Time

Manager

0 applicants

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About this role

The Customer Service Team Manager leads the founding German Customer Experience team in Barcelona, delivering exceptional omni-channel support for German-speaking customers. This hands-on role involves hiring, coaching, and developing frontline specialists while driving performance improvements through data, technology, and cross-functional collaboration. The position requires fluency in German and English to effectively manage team operations and enhance customer satisfaction in a fast-paced startup environment.

Responsibilities

Lead and develop a high-performing German-speaking Customer Experience team
Drive measurable business impact by optimizing CX metrics and operational efficiency
Collaborate cross-functionally to solve customer pain points and improve processes

Skills

About Quince

quince.com

Headquarters

San Francisco, California, United States

Company Size

51-200 employees

Founded

2018

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Quince is a direct-to-consumer brand that offers high-quality wardrobe and home essentials at radically low prices. They source premium materials—Mongolian cashmere, Italian leather, Turkish cotton and washable silk—and sell apparel, footwear, home textiles and leather goods with no middleman markup. Quince emphasizes classic design, durable construction and transparent pricing to make luxury basics accessible to more people. The brand targets value-conscious shoppers who want elevated essentials without premium retail markups.