Customer Experience Specialist (Part-Time)

The Customer Experience Specialist at Blue Ridge Communications is responsible for delivering a pleasant and consistent experience to customers by addressing billing, technical, and account inquiries over the phone and in person. The role involves troubleshooting issues, educating customers on product features, and promoting self-service options to ensure first-call resolution. This part-time position requires strong communication skills, a positive demeanor, and the ability to work in a contact center environment while maintaining company policies and performance metrics.