Customer Experience Specialist - Retention Specialist (French Bilingual, Canada)
Quince
About this role
Quince seeks a Bilingual Customer Experience Specialist (Retention Specialist) to represent the brand and support customers across chat, email, phone, and social channels. The role focuses on delivering thoughtful, brand-aligned service that builds loyalty and trust while contributing to continuous improvement. It sits within a fast-growing DTC company that emphasizes sustainable, high-quality products and places AI and analytics at the center of operations.
Skills
Qualifications
About Quince
quince.comQuince is a direct-to-consumer brand that offers high-quality wardrobe and home essentials at radically low prices. They source premium materials—Mongolian cashmere, Italian leather, Turkish cotton and washable silk—and sell apparel, footwear, home textiles and leather goods with no middleman markup. Quince emphasizes classic design, durable construction and transparent pricing to make luxury basics accessible to more people. The brand targets value-conscious shoppers who want elevated essentials without premium retail markups.
Recent company news
Fast CompanyQuince copied its way to a $10 billion empire. Now it’s looking for a new story
2 hours ago
WWDEXCLUSIVE: Quince Closes $500 Million Series E at $10.1 Billion Valuation
5 hours ago
The American BazaarQuince hits $10 billion in valuation following a funding round led by Iconiq
5 hours ago
TechCrunchQuince hits $10B valuation with giant $500M round led by Iconiq
1 day ago
The InformationQuince Confirms New Funding Valuing Company Over $10 Billion
1 day ago
About Quince
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Quince.
Salary
$37k – $42k
per year
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