Customer Experience Specialist - Retention Specialist (French Bilingual, Canada)
Quince(27 days ago)
About this role
Quince seeks a Bilingual Customer Experience Specialist (Retention Specialist) to represent the brand and support customers across chat, email, phone, and social channels. The role focuses on delivering thoughtful, brand-aligned service that builds loyalty and trust while contributing to continuous improvement. It sits within a fast-growing DTC company that emphasizes sustainable, high-quality products and places AI and analytics at the center of operations.
Required Skills
- Multichannel Support
- Customer Support
- Empathy
- Issue Resolution
- Product Knowledge
- Relationship Building
- Communication
- Tool Adoption
- Insight Sharing
- Ownership
+3 more
Qualifications
- High School Diploma or GED
About Quince
quince.comQuince is a direct-to-consumer brand that offers high-quality wardrobe and home essentials at radically low prices. They source premium materials—Mongolian cashmere, Italian leather, Turkish cotton and washable silk—and sell apparel, footwear, home textiles and leather goods with no middleman markup. Quince emphasizes classic design, durable construction and transparent pricing to make luxury basics accessible to more people. The brand targets value-conscious shoppers who want elevated essentials without premium retail markups.
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