Customer Experience Manager
Cirkul, Inc
About this role
The Customer Experience Manager will lead a team of agents, leads, and supervisors supporting customers across chat, email, and phone. This role shapes the end-to-end customer journey, drives continuous improvement, and scales the support function in a fast-growing DTC eCommerce business.
Skills
Qualifications
About Cirkul, Inc
drinkcirkul.comCirkul is a direct-to-consumer beverage company that makes a customizable hydration system — a reusable bottle with a dial and flavor cartridges that let you control the intensity of flavored water. They sell the bottle, a wide range of flavors and refill cartridges (with subscription options), and accessories designed to make drinking more water convenient and customizable. Positioned around clean ingredients, convenience, and sustainability, Cirkul aims to help people drink more water by turning plain water into a personalized, everyday beverage.
Recent company news
FoodEngineeringMag.comA Perfect Cirkul
Nov 29, 2023
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Jan 13, 2024
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Feb 8, 2024
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Jan 22, 2025
The Business JournalsFord Motor Credit's suburban Tampa office building sells at a loss
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About Cirkul, Inc
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Cirkul, Inc.
Salary
$63k – $84k
per year