Customer Experience Manager

Cirkul, Inc(9 hours ago)

Tampa, FL, Florida, United StatesOnsiteFull TimeManager$62,918 - $83,708 (estimated)Customer Experience

About this role

The Customer Experience Manager will lead a team of agents, leads, and supervisors supporting customers across chat, email, and phone. This role shapes the end-to-end customer journey, drives continuous improvement, and scales the support function in a fast-growing DTC eCommerce business.

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Required Skills

Customer Support
Team Leadership
Coaching
Workforce Management
Data Analysis
Escalation Management
Forecasting
Support Tools
CSAT Improvement
Collaboration

Qualifications

Bachelor's Degree

About Cirkul, Inc

drinkcirkul.com

Cirkul is a direct-to-consumer beverage company that makes a customizable hydration system — a reusable bottle with a dial and flavor cartridges that let you control the intensity of flavored water. They sell the bottle, a wide range of flavors and refill cartridges (with subscription options), and accessories designed to make drinking more water convenient and customizable. Positioned around clean ingredients, convenience, and sustainability, Cirkul aims to help people drink more water by turning plain water into a personalized, everyday beverage.