Customer Experience Specialist (Spanish Bilingual)

SQUIRE

2 days ago

3.8 on Glassdoor

United States

Hybrid

Full Time

Junior

0 applicants

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About this role

A Customer Experience Specialist at SQUIRE focuses on reducing churn and downgrades by engaging customers at critical moments, such as cancellation requests and product adoption gaps. The role involves collaboration with support and customer success teams to deliver high-impact customer interactions that retain revenue and reinforce platform value.

Skills

Qualifications

2+ years in Support, Customer Success, or Customer ExperienceFluency in verbal and written communication in SpanishExperience managing a high-volume book of business in a pool or scaled environmentStrong product aptitudeConfident in delivering customer training via Google Meets or similar

About SQUIRE

getsquire.com

Squire is a full‑service business management platform built specifically for barbershops and independent barbers. It combines online booking and scheduling, point‑of‑sale and payments, client and staff management, marketing tools, and branded customer‑facing products (booking pages/apps). The platform also includes consumer discovery features like "Find a Barber" to drive bookings and helps shops streamline operations, increase retention, and grow revenue.