Customer Experience Specialist (Tues-Sat, 3:00 pm-11:30 pm IST)

Karat

2 months ago

3.4 on Glassdoor

Remote

Full Time

Medior

3 applicants

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About this role

A Customer Experience Specialist at Karat is part of the Customer Experience team that shapes how candidates and Interview Engineers experience Karat’s technical interviews worldwide. The role operates within a 24/7, metrics-driven environment focused on quality, accuracy, and continuous improvement. This position is remote but hiring is limited to candidates residing in Bengaluru and applicants must be authorized to work in India; no visa sponsorship is provided.

Skills

About Karat

karat.com

Karat is a technical interviewing company that helps organizations hire top engineering talent by running structured, expert-led technical interviews and assessments. They provide trained interviewers, standardized rubrics, and an interview platform plus analytics to integrate into hiring workflows and calibrate evaluation. By outsourcing interviews and using data-driven scoring and interviewer training, Karat aims to improve the quality, efficiency, and equity of technical hiring at scale. Their services are used by fast-growing tech companies and enterprises to speed hiring, reduce bias, and surface better candidate signals.