Product Expert (Tues-Sat)
Klaviyo(11 days ago)
About this role
A Product Expert (Customer Support Specialist) at Klaviyo delivers exceptional product assistance to customers scaling their businesses with Klaviyo. The role focuses on deep product knowledge, clear communication across channels, and helping customers resolve issues while improving workflows using AI.
Required Skills
- Product Knowledge
- Communication
- Troubleshooting
- Email Support
- Chat Support
- Phone Support
- Documentation
- APIs
- DNS
- Networking
+7 more
Qualifications
- Product Certification
About Klaviyo
klaviyo.comKlaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.
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