Customer Experience Specialist, UK

InDebted(2 months ago)

RemoteFull TimeJunior$42,916 - $58,090 (estimated)Customer Service

About this role

The Customer Experience Specialist at InDebted supports customers in the United Kingdom who are resolving past-due accounts and taking steps toward financial stability. The role centers on delivering a compassionate, seamless experience across multiple communication channels while aligning with company and regulatory standards. It sits within a rapidly growing, technology-driven debt resolution business that uses AI and machine learning to improve consumer outcomes. The position contributes directly to making the debt resolution journey more supportive and human for consumers.

View Original Listing

Required Skills

Customer Support
Written Communication
Live Chat Support
Email Support
Phone Support
SMS Communication
Debt Negotiation
Repayment Planning
Customer Empathy
Conflict Resolution

+9 more

About InDebted

indebted.co

InDebted is a technology-driven collections platform that helps businesses recover consumer debt while preserving customer relationships. It combines data-driven segmentation, digital-first communications and compliant operations to increase recoveries and reduce customer friction. Positioned as the “collections backbone” for banks, lenders, telcos and utilities, it offers API integrations and localized, global support. InDebted emphasizes transparent, empathetic debt recovery designed to get customers back on track and reduce harm.

View more jobs at InDebted →