Support Specialist, Non Technical

Restaurant365(19 days ago)

HybridFull TimeJunior$71,529 - $94,798 (estimated)Customer Support

About this role

The Support Specialist assists Restaurant365 customers in resolving questions and issues across the R365 platform. The role involves handling customer interactions via tickets, live chat, and phone, ensuring clear communication and timely resolution. This position is focused on providing high-volume, detail-oriented support within a customer-facing environment.

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Required Skills

Customer Support
Live Chat
Phone Support
Ticketing Systems
Troubleshooting
Escalation
Time Management
Communication
Excel
Documentation

+1 more

Qualifications

Bachelor's Degree in Business, Finance, Accounting, or Related Field

About Restaurant365

restaurant365.com

Restaurant365 (R365) is a cloud-based enterprise management platform built specifically for restaurants and multi‑unit foodservice operators. The software unifies accounting, inventory and procurement, operations, and workforce management (scheduling, timekeeping, payroll) into a single system to streamline workflows and improve financial controls. R365 provides real‑time reporting and integrations with POS and vendor systems so operators can optimize costs, drive labor and food margin improvements, and scale consistent operations. Headquartered in Austin, TX, the platform targets multi‑unit and enterprise restaurant groups seeking to boost efficiency and profitability.