Customer Experience Specialist

Spreetail(13 days ago)

RemoteFull TimeJunior$38,064 - $51,281 (estimated)Customer Experience

About this role

Spreetail, a fast-growing e-commerce company, is hiring a Customer Experience Specialist to support its marketplace partnerships and contribute to delivering a high-quality customer experience. The position is remote and requires candidates to have a dedicated work-from-home setup that meets specified hardware and connectivity requirements. The role is part of Spreetail’s efforts to help brands increase ecommerce market share while optimizing operations.

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Required Skills

Phone Support
Email Support
Customer Advocacy
Critical Thinking
Problem Solving
Multitasking
Prioritization
Time Management
Typing Accuracy

About Spreetail

spreetail.com

Spreetail is a full‑service omnichannel e‑commerce accelerator that helps brands and manufacturers sell and scale big‑and‑bulky products. They provide end‑to‑end services—nationwide fulfillment and LTL logistics (next‑day to 80% of the US and Prime‑capable operations), marketplace expansion across 12+ channels, optimized product content and creative, marketing and advertising, brand protection, and returns/reverse logistics with Nebraska‑based customer support. Spreetail also offers international ecommerce support in the UK and Germany and partners with sellers to remove unauthorized resellers and protect brand control. The company positions itself as the #1 oversize accelerator and highlights fast fulfillment performance (99.7/100 orders shipped same day).