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© All Rights Reserved. ApplyBlast.com
Route
Route is seeking a Customer Experience Specialist to manage and resolve customer claims, ensuring accurate and efficient handling of cases for high-value merchants. The role involves investigating claims, identifying fraud patterns, and recommending process improvements to enhance the overall customer experience. This position also includes mentoring newer team members and supporting the training of seasonal contractors.
Route is a post-purchase experience platform offering package protection, AI-driven returns, and real-time tracking. Designed for e-commerce brands, Route integrates with online stores to help merchants manage the full post-purchase journey, from shipping notifications to streamlined returns. The platform is aimed at improving customer satisfaction and helping brands scale by turning one-time buyers into repeat customers.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Route.
Route Announces CEO Transition as Company Enters Next Phase of Growth
Jul 10, 2025
