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Customer Experience Specialist at Flex - ApplyBlast

Customer Experience Specialist

Flex

6 days ago

4.1 on Glassdoor

Remote

Contract

Medior

0 applicants

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About this role

The Customer Experience Specialist at Flex serves as a trusted advisor to high-net-worth business owners, delivering premium, white-glove support for complex fintech scenarios including banking, credit, and payments. This role requires autonomous problem-solving, cross-functional coordination, and precise handling of sensitive financial and compliance matters. The specialist acts as a key point of contact for VIP accounts, ensuring exceptional service quality and operational excellence.

Responsibilities

Handle complex customer issues across banking, credit, and payments
Guide VIP and high-revenue accounts through multi-step processes
Coordinate with engineering, underwriting, risk, and compliance teams

Skills

About Flex

flex.com

Headquarters

Austin, Texas, United States

Company Size

10001+ employees

Founded

1969

View Profile

Flex is a global manufacturing and supply chain solutions company that designs, engineers, manufactures, and services products for customers across industries such as healthcare, automotive, industrial, communications, and consumer devices. It provides services spanning product development, component sourcing, electronics manufacturing, and logistics.