Customer Experience Strategist — Store Experience

The Customer Experience Strategist serves as the subject matter expert for the Rent-A-Center store experience, designing and optimizing critical customer and coworker interactions across physical stores, digital touchpoints, and AI-enabled solutions. This role leads experience strategy, identifies opportunities to simplify workflows, and aligns cross-functional teams to deliver measurable business value. The position focuses on transforming customer support responsibilities while ensuring a seamless, human-centered experience.