Lead Experience Strategist
MANUFACTURERS AND TRADERS TRUST COMPANY(14 days ago)
About this role
A Lead Experience Strategist at M&T Bank focuses on transforming customer and employee experiences through human-centered design. They lead research, develop solutions, influence strategic objectives, and collaborate with cross-functional teams to drive change, innovation, and service design in a financial services environment.
Required Skills
- Design Thinking
- Human-Centered Design
- Service Blueprints
- Journey Maps
- Prototyping
- Workshops
- Change Management
- Agile Practices
- Customer Experience
- Service Design
About MANUFACTURERS AND TRADERS TRUST COMPANY
mandtbank.comN/A
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