Customer Experience Strategist — Store Experience

The Customer Experience Strategist serves as the subject matter expert for the Rent-A-Center store experience, designing and optimizing customer and coworker interactions across physical stores, digital touchpoints, and AI-enabled solutions. This role leads experience strategy, develops roadmaps, and aligns cross-functional teams to deliver measurable value while transforming support responsibilities and operating models. The position requires balancing strategic vision with operational execution to create seamless, human-centered experiences.