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© All Rights Reserved. ApplyBlast.com
Newstel
The Customer Experience Team Lead will manage and develop a team of Customer Service Agents to deliver high‑quality support aligned with the client’s brand values. The role involves overseeing inbox productivity, ensuring SLA compliance, coaching staff, and using data to drive operational improvements while maintaining strong customer satisfaction metrics.
Newstel GmbH is a Germany-based customer experience and outsourcing provider that delivers award‑winning outsourced support. The company offers 24/7, multilingual customer service and scalable contact‑center solutions tailored to clients’ needs. Newstel focuses on improving customer experience by providing flexible staffing, global language coverage, and continuous support. Businesses partner with Newstel to outsource support operations and maintain consistent, around‑the‑clock service across markets.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Newstel.
Newstel didn’t post a salary, so this is our estimate from similar listings.
11% above the average for this role