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Email Customer Support Team Lead at Jobgether - ApplyBlast

Email Customer Support Team Lead

Jobgether

24 days ago

Remote

Full Time

Manager

0 applicants

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About this role

This role oversees the daily workflow, staffing, and ticket distribution for the Email Customer Support team while monitoring performance metrics and service level adherence. The position involves coaching team members, handling escalated customer concerns, and driving process improvements to enhance overall service quality. It requires strong leadership skills to manage a remote team aligned with EST business hours.

Responsibilities

Oversee daily workflow and ticket distribution for the Email Customer Support team
Monitor service levels, SLA adherence, and team productivity metrics
Coach agents and handle escalated customer concerns to ensure resolution

Skills

About Jobgether

jobgether.com

Headquarters

Brussels, Belgium

Company Size

11-50 employees

Founded

2020

View Profile

Jobgether is a remote job platform and career tool designed specifically for senior professionals with 10+ years of experience. It uses AI-powered matching to surface relevant remote and flexible roles, providing match scores, CV review, LinkedIn optimization, and one-click auto-apply. The platform also offers networking guidance and career coaching to help experienced professionals improve their positioning and land the right opportunities faster.