Customer Experience/Quality Manager

The Customer Experience/Quality Manager oversees quality assurance and client experience initiatives for a transportation assistance program, fostering a client-centric culture and ensuring core values are integrated into daily operations. This role involves managing and developing the CX team, supporting operations leadership with performance metrics and action plans, and coordinating client satisfaction programs. The position serves as a key liaison between the quality team, client partners, and various stakeholders to drive service excellence and process improvements.