IT Service Desk Analyst

The IT Service Desk Analyst serves as the first point of contact for technology incidents and service requests, providing Tier 1 phone and email support to end-users. The role involves resolving issues related to employee access, passwords, desktops, servers, and custom applications while collaborating with other technical teams to restore service. The incumbent also participates in staff meetings, assists with knowledge capturing, and monitors the technical environment to ensure service level agreements are met.