Customer Insights Analyst

Equinix(17 days ago)

HybridFull TimeJunior$0 - $0Customer Support / Quality

About this role

Equinix is seeking a Customer Insights Analyst to enhance the Quality Team’s analytical capabilities by transforming support and QA data into actionable insights. This role involves analyzing performance patterns, supporting root cause investigations, and collaborating with cross-functional teams to drive improvements across Customer Support, ultimately aiming to elevate efficiency and customer experience.

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Required Skills

Data Analysis
Root Cause Analysis
Power BI
Tableau
Customer Service Metrics
Trend Analysis
Process Improvement
Quality Assurance
Reporting
Collaboration

About Equinix

equinix.com

Equinix is the largest global data center and colocation provider for enterprise network and cloud computing. Secure datacenter management technologies and systems.

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