Customer Issues Developer (US Remote)

Jorsek

1 month ago

Remote

Full Time

Medior

0 applicants

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About this role

Heretto is seeking a Software Developer to focus on customer issue triage and resolution, analyzing and resolving technical problems from support channels. The role involves troubleshooting, collaborating with various teams, and developing solutions to enhance customer experience.

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About Jorsek

heretto.com

Heretto is an all‑in‑one content operations platform for technical documentation teams that centralizes structured authoring, content management, and multi‑channel publishing. Its cloud CCMS supports component‑based content reuse, versioning, workflows/approvals, taxonomy and single‑source publishing to web, PDF, and help systems to keep documentation consistent and up to date. Built‑in governance, localization support, and integrations with translation and publishing tools help teams scale and speed time‑to‑publish. Product, support, and documentation teams use Heretto to improve efficiency, quality, and control across complex content ecosystems.