Senior Customer Success Manager
Jorsek
About this role
We are seeking an experienced Senior Customer Success Manager to manage a portfolio of enterprise customers, driving retention, renewal, and growth. The role involves building relationships with stakeholders, identifying upsell opportunities, and leading success initiatives to ensure measurable business outcomes and customer satisfaction.
Skills
About Jorsek
heretto.comHeretto is an all‑in‑one content operations platform for technical documentation teams that centralizes structured authoring, content management, and multi‑channel publishing. Its cloud CCMS supports component‑based content reuse, versioning, workflows/approvals, taxonomy and single‑source publishing to web, PDF, and help systems to keep documentation consistent and up to date. Built‑in governance, localization support, and integrations with translation and publishing tools help teams scale and speed time‑to‑publish. Product, support, and documentation teams use Heretto to improve efficiency, quality, and control across complex content ecosystems.
About Jorsek
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Jorsek.
Salary
$124k – $168k
per year