Customer Onboarding Coach
Housecall Pro(1 month ago)
About this role
The Specialist, Onboarding Coach supports newly enrolled customers by building customized onboarding plans and guiding them through their first 30 days to drive adoption, satisfaction, and retention. This role operates in a high-velocity, customer-focused environment and emphasizes coaching, problem-solving, and relationship-building. The position includes commission-based incentives tied to customers meeting activity targets.
Required Skills
- Onboarding
- Outbound Calls
- Talk Time
- Customer Listening
- Objection Handling
- Coaching
- Account Escalation
- Risk Identification
- Communication
- Presentation
+4 more
Qualifications
- Bachelor's Degree
- High School Diploma
About Housecall Pro
housecallpro.comHousecall Pro is an all-in-one business management platform for home service companies (e.g., HVAC, plumbing, electrical, cleaning). It provides scheduling and dispatch, mobile field tools, online booking, estimates, invoicing and payment processing, customer management, automations, and reporting to streamline operations. The platform integrates with common payment and marketing tools and is used by over 200,000 field service professionals. Housecall Pro positions itself as a top-rated solution focused on helping small and mid-size service businesses run and grow more efficiently.