Customer Onboarding Specialist

This role focuses on guiding new salon clients through the onboarding process, from contract signing to successful go-live, while serving as their primary point of contact during the initial weeks of software adoption. The specialist provides ongoing support, optimizes tool usage, and collaborates closely with Sales, Support, and Product teams to ensure a seamless customer experience. Operating autonomously from the Luxembourg headquarters, the position requires strong communication skills and a deep understanding of the SaaS product to drive client success and digital transformation.