Customer Onboarding & Success Specialist BENELUX

Malt(5 days ago)

RemoteFull TimeMedior$60,000 - $75,000Customer Success

About this role

A Customer Onboarding & Success Specialist at Malt ensures the smooth delivery of projects by managing client onboarding, fostering strong relationships, and supporting operational processes. The role involves onboarding clients and freelancers, managing renewals, and acting as a key contact for clients and internal teams. It is a role dedicated to enhancing customer experience within a tech-driven freelance marketplace.

View Original Listing

Required Skills

Customer Relationship
Project Management
Onboarding
Contract Management
CRM
Google Sheets
Notion
Looker
Pipeline Management
Financial Acumen

About Malt

malt.com

Malt is a European freelance marketplace that connects companies with independent tech, design, marketing and consulting professionals. The platform offers searchable freelancer profiles, matching tools, secure contracts and payments, and invoicing to simplify project-based engagements. Malt emphasizes quality and trust through verified work histories, client reviews, and support for legal/compliance and billing across multiple European markets. Companies use Malt to scale teams flexibly with vetted independent talent.

View more jobs at Malt →