Onboarding Success Manager

Metergy Solutions(25 days ago)

New York, NYOnsiteFull TimeSenior$147,947 - $198,348 (estimated)Customer Success

About this role

This role leads the onboarding phase for new Metergy clients, ensuring a smooth commencement of billing services and a positive start to the customer lifecycle. The position serves as the primary point of contact for clients during onboarding and as an internal advocate, coordinating with cross-functional teams. The role emphasizes improving onboarding-related KPIs, particularly Metergy’s Onboarding Score, and leveraging data and process insights to enhance service commencement. It also involves occasional travel for key client meetings and presentations.

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Required Skills

Client Relationship Management
Onboarding Management
Stakeholder Management
Trusted Advisor
Billing Program Knowledge
Process Optimization
Cross-Functional Collaboration
Internal Advocacy
Regulatory Knowledge
Reporting

+17 more

About Metergy Solutions

metergysolutions.com

Metergy Solutions is a North American submetering provider with over 20 years of turnkey experience delivering metering programs for residential and commercial buildings. They handle all project phases—design, sales, engineering, installation, commissioning, call-centre support and utility billing—under one roof for both retrofits and new construction. Their integrated services and customer-facing tools help property owners accurately allocate utility costs, simplify billing, and streamline resident support.