Customer Operations Associate Process Manager

The Customer Operations Associate Process Manager at eClerx in Chandigarh, India, leads the Chat process team with 4-9 years of experience, focusing on troubleshooting, strategy implementation, and team management. The role involves improving systems, analyzing operational scenarios, and ensuring customer satisfaction through process audits and best practices. The position requires strong leadership skills to motivate teams, manage client reviews, and drive performance metrics in the telecom and cable industry.