Customer Operations Associate

Ashby(26 days ago)

Abidjan, Côte d’IvoireOnsiteFull TimeJunior$44,491 - $60,302 (estimated)Operations

About this role

The Customer Operations Associate at Capi is responsible for providing direct support to clients, ensuring a seamless customer experience by addressing inquiries related to payments and compliance processes. This role includes guiding clients through documentation requirements, managing communications on payment issues, and enhancing customer resources based on feedback. Additionally, the associate may provide backup support for payment operations, including handling transactions and overseeing liquidity management, while gaining broad exposure across fintech operations in a high-growth environment. Fluency in French and English, along with a minimum of 2 years in customer-facing roles, is required.

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Required Skills

Client Communication
Operational Support
Customer Queries
Compliance Guidance
Payment Processes
Issue Resolution
Resource Management
Process Improvement
Payment Operations
Liquidity Management

+9 more

About Ashby

jobs.ashbyhq.com

The content provided appears to be a portion of an HTML document for a job listing website, likely part of a company's career portal, but does not offer specific information about a company itself. Based on common characteristics of job listing platforms, I can create a generic company profile: Ashby is a recruiting software company that streamlines the hiring process for organizations of all sizes. With a focus on user-friendly design and efficiency, Ashby offers a suite of tools that enable companies to manage job postings, applications, and candidate communication in one seamless platform. Their features are tailored to enhance collaboration between teams and improve candidate engagement, making it easier for businesses to find and hire top talent.