Customer Operations & Automation Manager

The Customer Operations & Automation Manager builds the AI-first operating system behind SimpliGov's customer team, redesigning how Customer Success works internally to deliver faster, more consistent, and proactive service to government customers. This role owns customer data and processes, serves as the primary liaison to Revenue Operations for Salesforce, and manages Professional Services capacity planning, forecasting, and reporting. The position reports to the Director of Professional Services and partners closely with multiple cross-functional teams including Customer Success, Finance, Product, and Security and Compliance.