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© All Rights Reserved. ApplyBlast.com
TrashLab
The Director, Customer Success leads a growing remote team across account management and frontline support to drive retention and expansion for TrashLab's waste management software. Reporting directly to the CEO, this role owns the post-onboarding customer journey, builds AI-leveraged support stacks, and acts as a bridge between customers and product development. The position requires managing a team of 5+ while driving key metrics like gross and net retention and NPS.
Headquarters
San Francisco, California, United States
Company Size
1-10 employees
Founded
2022
TrashLab is a web-based "operating system" for waste haulers that centralizes dispatch, billing, customer calls, route optimization, and fleet/inventory tracking. The platform includes AI-powered order taking and call summarization, a driver app, customer portal, automated follow-ups, and integrations with accounting and reporting tools. Built with haulers across residential, commercial, roll‑off, and portable‑toilet lines of business, TrashLab replaces spreadsheets and disconnected tools to streamline operations and billing.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for TrashLab.
TrashLab didn’t post a salary, so this is our estimate from similar listings.
12% below the average for this role