Customer Operations Lead
Probook(10 days ago)
About this role
Probook is seeking its first operations hire to establish and streamline customer success operations within the home services industry. The role involves foundational work such as auditing, process building, and automating workflows to support rapid business scaling.
Required Skills
- Excel
- Data Analysis
- Process Design
- Workflow Automation
- Customer Success
- Operations Management
About Probook
www.probook.aiProbook is an innovative AI dispatching software designed specifically for the $700 billion home services industry, serving professionals such as plumbers, electricians, and HVAC technicians. By automating the job assignment process using AI, Probook optimizes technician dispatching, ensuring that the right technicians are matched to the right jobs, which can significantly impact revenue and customer satisfaction. The company's solutions aim to improve operational efficiency and bolster sales for home service businesses, setting them apart in a traditionally manual, data-driven industry.
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