Customer Operations Manager

The Customer Operations Manager leads the operational delivery of Hearst UK's customer service and fulfilment function, ensuring every customer interaction reflects the quality of the company's brands and supports membership growth plans. Reporting to the Head of Operations and Planning, the role oversees outsourced customer service operations and fulfilment activities to drive operational excellence across customer service, print fulfilment, and customer experience. The position involves managing external partners, implementing retention initiatives, and acting as the voice of the customer to improve loyalty and retention.