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Customer Operations Manager at TigerConnect - ApplyBlast

Customer Operations Manager

TigerConnect

25 days ago

3.6 on Glassdoor

Mexico City, Mexico

Hybrid

Full Time

Manager

0 applicants

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About this role

The Customer Operations Manager plays a hands-on role in maintaining and optimizing customer success systems and programs to enable scalable, data-driven customer success. This position involves creating and managing rules, health scores, playbooks, and journeys to help Customer Success Managers proactively identify risk and uncover growth opportunities. The role drives process improvements, system troubleshooting, and cross-functional collaboration to boost team efficiency and support strategic decision-making.

Responsibilities

Lead automation creation and development within Gainsight to optimize customer success workflows
Design and implement scalable processes for maintaining and troubleshooting key CS systems
Drive tracking of customer success metrics and develop reporting dashboards for leadership insights

Skills

About TigerConnect

tigerconnect.com

Headquarters

El Segundo, California, United States

Company Size

201-500 employees

Founded

2010

View Profile

TigerConnect is where healthcare communication & collaboration happens, patient communication thrives, and information is at your fingertips from anywhere.