Customer Operations Specialist (COS)

The Customer Operations Specialist manages the end-to-day execution of customer orders from receipt through shipment, serving as a key link between customers, Engineering, Sales, and Operations. This role ensures customer requirements are accurately translated into the ERP system and fulfilled in a timely manner. The ideal candidate is a highly organized professional with strong order-management and customer-service skills who can independently manage multiple priorities and solve problems. This position assumes ownership of day-to-day customer and order-management responsibilities, allowing leadership to focus on strategic priorities.