Customer Operations Specialist

Lexmark(5 months ago)

HybridFull TimeMedior$87,052 - $115,920 (estimated)Customer Operations

About this role

The Customer Operations Specialist at Lexmark's Shared Service Center is responsible for managing and executing contracted Managed Services as defined by the Client Statement of Work. This role involves day-to-day service delivery execution, escalation management, and collaboration with customer contacts and third-party partners to ensure client satisfaction and operational efficiency.

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Required Skills

Customer Service
Operations Management
Data Analysis
Reporting
Client Communication

Qualifications

BA/BS/BBA Degree in Business
Six Sigma
Project Management Certification

About Lexmark

lexmark.com

Lexmark, now part of Xerox, creates innovative imaging solutions and technologies that help customers worldwide print, secure and manage information with ease, efficiency and unmatched value.

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