Customer Operations System Manager
HHAeXchange(20 days ago)
About this role
The Customer Operations Systems Manager at HHAeXchange is responsible for owning the configuration and ongoing management of customer engagement and product analytics platforms to support the homecare technology ecosystem. The role serves as the subject-matter expert for Gainsight CS, Gainsight PX, and Pendo and partners cross-functionally to align system capabilities with business and digital engagement strategies. This position is based in the New York City metropolitan area and supports initiatives that connect patients, providers, and payers.
Required Skills
- Gainsight CS
- Gainsight PX
- Pendo
- Data Integration
- Salesforce
- Dashboards
- Automation
- Analytics
- SQL
- HTML/CSS
+2 more
Qualifications
- Bachelor’s Degree
- Gainsight Administrator Certification
- Associate Admin Certification
About HHAeXchange
hhaexchange.comWP Rocket (by WP Media) is a popular WordPress performance plugin that speeds sites through page caching, asset minification/concatenation, lazy loading, deferred JavaScript, CDN integration, and database optimization. It’s designed for non‑technical users and developers alike, offering one‑click setup, clear documentation, and compatibility with many themes and hosts to improve load times and Core Web Vitals. Offered as a premium plugin, it’s widely used by agencies, developers, and site owners to boost UX and SEO without deep manual tuning.
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