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Customer Operations System Manager at HHAeXchange - ApplyBlast

Customer Operations System Manager

HHAeXchange

9 months ago

3.0 on Glassdoor

New York City Metropolitan Area

Onsite

Full Time

Manager

12 applicants

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About this role

The Customer Operations Systems Manager at HHAeXchange is responsible for owning the configuration and ongoing management of customer engagement and product analytics platforms to support the homecare technology ecosystem. The role serves as the subject-matter expert for Gainsight CS, Gainsight PX, and Pendo and partners cross-functionally to align system capabilities with business and digital engagement strategies. This position is based in the New York City metropolitan area and supports initiatives that connect patients, providers, and payers.

Skills

Qualifications

Bachelor’s DegreeGainsight Administrator CertificationAssociate Admin Certification

About HHAeXchange

hhaexchange.com

Headquarters

New York, New York, United States

Company Size

501-1000 employees

Founded

2008

View Profile

HHAeXchange provides cloud-based software for homecare and personal care agencies, supporting functions such as scheduling, caregiver management, billing, payroll, and electronic visit verification (EVV). Its platform is also used by managed care organizations and payers to coordinate care and process authorizations, claims, and provider network workflows.