Customer Product Engineer, APAC

Alchemy(19 days ago)

RemoteFull TimeJunior$66,464 - $88,400 (estimated)Customer Support

About this role

The Customer Product Engineer at Alchemy serves as the voice of the customer and engages with the developer community in Web3. This role involves providing technical support, capturing insights to influence product development, and fostering relationships with builders. Candidates will collaborate closely with Product and Engineering teams to ensure the developer perspective is integrated into the platform's evolution.

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Required Skills

Technical Support
Community Engagement
API Debugging
Customer Relations

Qualifications

BS in Computer Science

About Alchemy

alchemy.com

Alchemy is a web3 development platform that provides managed blockchain infrastructure and developer tools to build, scale, and monitor on‑chain applications. It offers high‑performance node/RPC services and enhanced APIs across major chains, plus SDKs and features for transactions, notifications, NFT tooling, analytics, and observability. Startups and enterprises use Alchemy to reduce backend complexity, improve reliability and performance, and accelerate dapp development with production‑grade tooling and dashboards. Trusted by leading crypto projects, it focuses on scalability, low latency, and developer experience.