Voice of Customer, Product Program Manager | UK | Remote

Grafana Labs(1 month ago)

RemoteFull TimeManager$91,755 - $110,106Product

About this role

The Voice of Customer - Product Program Manager will scale and operationalize Grafana Labs’ VoC program, acting as the bridge between customer feedback and product decision-making. This role partners with Product, Engineering, and R&D leadership to ensure customer insights influence strategy and execution. It is a remote position reporting to the Director of Voice of Customer and offers exposure for career growth into R&D or Product roles.

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Required Skills

Program Operations
Feedback Triage
Insight Synthesis
Cross-Functional Collaboration
AI Automation
Customer Advocacy
Tooling Evolution
Customer Communication
Metrics Tracking
Process Improvement

About Grafana Labs

grafana.com

Grafana Labs develops Grafana, an open-source, composable observability and analytics platform for visualizing metrics, logs, and traces from virtually any data source. The product provides flexible, customizable dashboards, alerting, and a plugin-driven ecosystem with integrations like Prometheus, Loki, Tempo, Elasticsearch, and cloud provider services. Grafana Labs also offers Grafana Cloud and enterprise editions that add managed hosting, scalability, security, and commercial support for organizations with production SLAs. Teams choose Grafana for its extensibility, strong open-source community, and developer-friendly UX for monitoring and troubleshooting.