Customer Quality, RCA & Improvement Program Manager

The Customer Quality, RCA & Improvement Program Manager maintains and improves customer satisfaction by managing nonconformances, driving root cause analysis, and deploying corrective and preventive actions. This role ensures quality processes are standardized across business units, reduces the cost of poor quality, and improves operational reliability through data-driven governance and cross-functional collaboration. The position acts as a central authority to prevent recurrence, enhance customer confidence, and lead continuous improvement initiatives.