Customer Relations Advisor

The Customer Relations Advisor serves as the dedicated point of contact for customers who have raised complaints or expressed dissatisfaction, managing their cases with empathy from receipt through to a fair resolution. The role involves thoroughly investigating, recording, and reporting dissatisfaction to clients in compliance with FCA Guidance while handling technical and customer service aspects of drainage, water mains, and subsidence insurance claims. This position requires strong communication, active listening, and problem-solving skills to support customers, including those requiring additional support, and to ensure fair and timely outcomes.