Customer Relations Operations Manager

The Customer Relations Operations Manager leads Medicaid Customer Relations Operations, serving as the primary contact for call center and mailroom functions while ensuring exceptional service delivery to recipients, providers, and agency stakeholders. This role involves overseeing call center and mailroom services, leading managers, and driving continuous improvement to meet service level agreements and key performance indicators. The position requires strong leadership experience in healthcare payer operations and the ability to thrive in a fast-paced environment.