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Customer Relations Specialist at Harrods - ApplyBlast

Customer Relations Specialist

Harrods

2 months ago

3.3 on Glassdoor

London, England, United Kingdom

Hybrid

Full Time

Medior

0 applicants

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About this role

The Customer Relations Specialist will manage high‑volume, complex customer complaints and provide after‑care service for post‑sale issues with furniture, nursery furniture, and technology purchases. The role involves coordinating resolutions between the brand, retail team, and customers while ensuring feedback is addressed and issues are fully resolved.

Responsibilities

Manage high‑volume complex customer complaints
Coordinate after‑sale issue resolution for furniture and technology purchases
Review and respond to customer feedback channels

Skills

About Harrods

harrods.com

Headquarters

London, England, United Kingdom

Company Size

1001-5000 employees

Founded

1849

View Profile

Home to over 3,000 brands, shop designer fashion and accessories, luxury beauty, fine jewellery and watches, food, furniture and more – in-store and online.