Customer Relationship Executive

The Customer Relationship Executive serves as the frontline ambassador for Digitide Solutions Limited within the CLM Domestic BFSI back-office team, handling inbound and outbound customer communications to troubleshoot issues and provide accurate product information. This role involves collaborating with internal teams to deliver seamless experiences that drive client loyalty and operational efficiency while maintaining detailed records and monitoring service level agreements. The position requires a customer-focused professional with strong problem-solving abilities and proficiency in CRM tools to manage high call volumes and achieve satisfaction targets.