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Customer Representative at Hastings Direct - ApplyBlast

Customer Representative

Hastings Direct

2 months ago

3.7 on Glassdoor

Bexhill, England, United Kingdom

Hybrid

Full Time

Junior

0 applicants

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About this role

The role involves handling inbound calls and emails from customers with existing loans, processing mid‑term account changes, and supporting new loan enquiries. You will work 37.5 hours per week in a hybrid model, based in the Bexhill office, with initial face‑to‑face training for 4‑6 weeks. The position offers a starting salary of £26,230 plus benefits and opportunities for progression.

Responsibilities

Answer customer loan queries via phone and email
Manage inbound calls and emails and support end‑to‑end customer journey
Escalate issues to Underwriting and Collections and handle complaints

Skills

About Hastings Direct

hastingsdirectcareers.com

Headquarters

Bexhill-On-Sea, England, United Kingdom

Company Size

1001-5000 employees

View Profile

Hastings Direct is an agile, data and digitally focused general insurance provider to the UK market, offering a full range of car, van, bike, and home insurance products. With over 4,800 colleagues, the company operates from offices in Bexhill-on-Sea, Leicester, and London. Hastings Direct is known for its dynamic, flexible culture and commitment to serving customers across the UK.