Customer Resolution Specialist

The Customer Resolution Specialist is responsible for liaising with guests and hotels to ensure that customer issues are effectively resolved, while creating long-term loyalty and building greater brand equity. This position investigates, responds to, and resolves customer and hotel inquiries in a timely manner while utilizing creative problem solving, customer service, and negotiating skills to reduce costs whenever possible. The role acts as the first point of contact for guest issue escalation and problem resolution, identifying opportunities to enhance the effectiveness of business processes.